What happens if I need more work than my plan includes?
If your request falls outside the scope of your plan, we'll provide a clear quote before starting.
Many clients choose to upgrade their plan to include more ongoing support and faster turnaround.
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What if I'm not sure which plan is right for me?
No problem. We can recommend the best plan based on your website and how often you need support. Most clients choose the Growth plan for the best balance of support and value.
Why do I need a care plan if my site is already live?
Websites require ongoing updates, security monitoring, and performance optimization. Without regular maintenance, issues can build over time—leading to downtime, security risks, or costly fixes later.
What happens after I sign up?
Once you sign up, we'll review your website, set up monitoring and backups, and ensure everything is running properly. From there, you can start submitting requests anytime.
How quickly are updates completed?
Most updates are completed within 24–72 hours depending on your plan. Pro plan clients receive same-day priority whenever possible.
What’s included in a "small update"?
Small updates include things like text changes, image replacements, link updates, and minor layout adjustments. Requests that take more time, such as new page designs, feature additions, or complex integrations—will be quoted separately before any ...